OBJECTIVE

Striving for a position which suits my passion for creating memorable experiences for clients.

SUMMARY OF QUALIFICATIONS

Excellent customer service, energetic personality, team player and easy to get along with, positive energy
Efficient, innovative, creative, patient, perseverant and a quick learner
Management skills, director skills, stress tolerant, reliable, professional, and resilient

EXPEREINCE

January 2018 - Present Monterey, CA

The Inns of Monterey– Group Sales Manager

Customized detailed proposals, contracts, and resumes for clients with perusal touches to reflect unique collection of 5 hotels
Diligently cold called, prospected, schedules sales calls, connected in the community & surrounding areas, and built rapport with potential clients
Facilitated & attended trade-shows to represent the company and build corporate relationships
Graciously executed site visits, met sales goals for 5 boutique hotels, and grew as a salesperson in negotiation & presenting products best benefits

Sept. 2016 - December 2017 Gilroy, CA

Merrill Gardens – Active Living Program Director

Designed monthly calendars for 200 residents through research, surveys, focus groups and corporate requirements
Planned and executed special programs such special events a month, special socials and mixers, lunch entertainment, birthday and holiday celebrations, volunteer programs, wellness weekly programs, weekly field trips and multiple community events every month
Taught approximately 3-4 programs a day including: yoga & balance, trendy but useful crafts (assorted every week), exciting field trips both near and far - usually featuring new or historical local attractions, therapeutic spa, choir, jazzercise, chair tai chi, technical support, ballroom dance, spanish class, mind puzzles & games, virtual reality goggles, full movie theatre, sport teams, memory focus programs and art programs
Maintained close relationships with over 30 vendors, 15 volunteers, 8 directors, 50+ employees and 200 residents (who happen to by very picky by the way ;) while happily strolling through the hallways with a smile on my face and greeting everyone by name and accommodating concerns as needed
Followed a tight budget for supplies and entertainment while being capable of producing high-quality programs

June 2013 – June 2014 & January 2015 - August 2016 Carmel Valley, CA

Carmel Valley Ranch – Catering Coordinator & Activities Supervisor - Group Programming

Created BEOs (banquet event orders) through Delphi for all resort departments and prepared group contracts, estimates, resumes, and site tours for clients
Conducted and organized corporate events & weddings and Built relationships with vendors, artisans and partners through clear communication respect and relationship skills
Processed certificates, donations, group amenities, and special requests
Creatively designed menus, signs, tent cards, flyers and internal informational documents
Graciously assisted leisure guests, resort members, & corporate groups in booking activities & inquiries
Facilitated and designed educational/interactive/craft/experiential workshops: Beeswax Candles, Butterfly & Chicken Chat, Garden Tours, Rustic Ranch Bouquets, Beaded Jewelry Workshops, Bath for Body and Children Craft Programs
Created educational Story Boards (marketing project) for #1 on Trip Advisor Resort
Managed the department for 5 months while the Activities Manager was on maternity leave and acted as the department head managing a full staff while managing: Spasoft (computer booking system) administrative needs, invoicing, petty cash, payroll, ordering, marketing material, forecasting and leisure programming dates, new program design, and following a limited budget
Sold thousands of dollars monthly in Activity Revenue while not earning a commission - boosted the growth of the department (within 1 year we greatly boosted our sales in both leisure, group and children’s programming revenue) Improvement for the department happened under my management and also while the team was understaffed
Over the holidays I maintained and seamlessly executed traditions, events, resort offerings as the department head and surpassed expectations from years prior

June 2014 - August 2014 Pacific Grove, CA

La Creme Catering - Special Events Manager

Managed Holly Farm weddings (private contract in Carmel Valley) and edited clients BEOs
Delegated tasks, executed events, and calculated all cost & profit reports
Ordered Linen, designed menus, built relationships with vendors & high-end clients

Oct. 2012 – May 2013 Chico, CA

CSUC Sustainability Conference – Event Planner Guru

Implemented sustainable design while using innovation to create a whimsical design
Orchestrated event activities seamlessly by creating conference agenda and clear communication with the team
Diligently contacted presenters, speakers, live band, vendors and team members to execute a well-planned event

Aug. 2012 – May 2013 Chico, CA

“Your Perfect Wedding” Wedding Coordinator - Assistant

Coordinated contractual services, delegated tasks for team members, assisted the wedding manager in the planning process
Implemented aesthetic design for décor and venue, varying locations and clients, multiple weddings executed flawlessly
Built relationship & professional skills – florist, entertainment, audio/visual, caterer, vendors & clients

EDUCATION

Graduated May 2013 Chico, CA

California State University Chico - Bachelor’s Degree in Event Management ~ Emphasis in Special Events

Theme in Global Studies/Sustainability & RHAPS Member (Recreational Special Events Club)

Graduated Aug. 2009 Chico, CA

Butte Community College - Associates Degree in Behavior Science

Emphasis in Graphic Design & Phi Theta Kappa Member (International Honor Society)

QUALIFICATIONS

·Started college at 14 - Graduated high school and college a year early & graduating classes Salutatorian

·MPI Member – Meeting Professionals International (Association Member)

·ISES Member – International Special Events Society (Association Member)

·CVent Certified - Hospitality certification

·Word Processing, Outlook, Gmail, Delphi, SMS, SpaSoft, Salespro, HMS and Excel Efficient with budget analysis education, experience with Graphic Design Software: Photoshop, InDesign, and Publisher - I also make incredible slideshows with moving pictures and audio/video